Terms & Conditions updated 18.04.2024
Definitions
"You" or “Your” refers to the guest booking a Soul Adventures retreat
"We" or “Our” refers to Soul Adventures
Booking Conditions
No booking contract will exist and your booking is not confirmed until we have received your completed booking form, deposit payment and accepted Terms & Conditions. Once done, you will receive a booking confirmation email from us.
We accept either a credit / debit card or an electronic bank transfer to confirm your space. If paying by transfer, please contact us for the relevant bank details.
Upon booking, you will need to pay either:
1) a 50% deposit if booking more than 10-weeks (84 days) before the retreat start date; or
2) a 100% full payment if booking less than 10-weeks (84 days) before the retreat start date.
If we hold a space for you, you will have 48 hours to pay your deposit or full payment in order to secure the booking. Should payment not be received within this time, we have the right to re-release your space for other guests to book.
All spaces must be paid in full 10-weeks (84 days) prior to the retreat start date. You will be notified of this due payment at the time. We reserve the right to cancel your space on retreat should we not receive the full payment within these terms and no refund will be provided.
In case of cancellation, non-payment, non-arrival or an early departure on retreat, no refund will be provided for any money paid.
Insurance
Guests must have their own travel insurance to join a retreat with us which will cover them in the event that they are unable to attend due to illness, bereavement or any other personal reason.
We strongly recommend all guests take out the necessary travel insurance at the time of making their booking.
Retreat Cancellation by You
As mentioned under Insurance, guest must have their own travel insurance which will cover them in the event that they are unable to attend due to illness, bereavement or any other personal reason.
Though our spaces are limited we always endeavour to treat cancellations sympathetically.
Please do read and understand our Cancellation Policy before making a reservation. If you proceed with a booking it will be deemed that you have read and accepted our Cancellation Policy below:
Cancellation Policy
If you need to cancel your booking, you must notify us in writing. If you do not provide us with any notice of cancellation and do not attend the retreat, you remain liable for 100% of the booking fee.
Soul Adventures does not offer cash, credit / debit card or bank transfer refunds for any reason.
Should you wish to receive a refund for your booking, this will need to be done via your travel insurance. We can assist by providing any necessary paperwork for your claim.
Should you need to cancel, you will be able to transfer your booking to another person of the same gender for the same retreat and room space you originally booked.
Should you need to cancel and we are able to resell your booked space, a credit will be provided as per our cancellation fees below, which can be used for another retreat within one year of your original retreat date. A small admin fee will also be charged for reselling your space and moving your booking.
Depending on if we are able to resell your space and when you cancel, cancellation fees may apply. Fees are determined by the following schedule:
If you cancel more than 84 days before your retreat start date, 100% of your payment may be applied to another Soul Adventures retreat within one year of your original retreat start date.
If you cancel 60 - 83 days before your retreat start date, 50% of your payment may be applied to another Soul Adventures retreat within one year of your original retreat start date.
If you cancel 30 - 59 days before your retreat start date, 30% of your payment may be applied to another Soul Adventure retreat within one year of your original retreat start date.
If you cancel 29 days or less before your retreat start date, you will forfeit your full payment.
Exceptions to our policy cannot be made for any reason. We do not offer a credit for arriving late or leaving early.
Retreat Cancellation by Us
We have never cancelled a retreat for any reason within our control but reserve the right in certain circumstances to cancel a retreat, in which case we will offer a full refund of all monies paid within 5 working days.
Should we have to cancel due to reasons beyond our control or through force majeure, a credit will be offered for you to attend the reschedule retreat dates or another retreat within a determined timeframe (usually one year from your original retreat date).
COVID-19 cancellations: All guests who booked a retreat which was then postponed and rescheduled owing to Covid-19, have until the end of 2021 to reschedule their booking.
Retreat Conditions
You shall keep all venue fixtures, fittings, furniture and effects in good condition and agree to replace any items which are destroyed, damaged or missing with an item of a similar kind and/or of equal value.
You shall refrain from any illegal activities or any behaviour that will be offensive or cause harm to another guest or staff member.
You shall ensure that you are medically, mentally and physically fit to take part in the retreat and to make use of any of the facilities on retreat. Should you have any illnesses or injuries, it is advised to seek medical advice prior to joining us.
Owing to the nature of the retreat and holding a sacred space for all on the retreat, we ask that guests do not leave the retreat venue, unless it is during the allocated free time.
Should there be a breach of any of the above retreat conditions, we reserve the right to request you to leave on your own accord or to remove you from the retreat venue.
Changes of Schedule
We reserve the right to slightly change the advertised schedule should it be deemed necessary for us to do so.
Disclaimer
Soul Adventures does not accept any liability for theft or damage to personal possessions; personal injuries or medical conditions that develop during or after the retreat. Soul Adventures is also not liable for any costs, cancellations or charges incurred as a result of fire, natural disaster, problems with transport, passport, visa or vaccination issues or any other events beyond our control.
Advisory Note
I understand that participating in a Soul Adventures retreat is entirely at my own risk. I understand my own body’s challenges and take full responsibility for my own practice.